Frequently asked questions

Yes, private investigators are entirely legal. We’re not interested in breaking the law. All of our investigations are safe, legal and GDPR compliant.

A private investigator is a professional who works to find information for their clients, whether businesses or individuals. They’re different from public investigators, who work to find information for the government and the Crown Prosecution Service.

As of 2021, the industry is still unregulated in the UK. Anyone can technically call themselves a private investigator. We ensure that our detectives are registered with leading industry bodies so that you can have as much confidence in us as possible.

The question of how someone becomes an excellent private investigator is slightly different. Our agents have military and government intelligence backgrounds. They are highly experienced in conducting investigations for the private and public sectors. Still, our focus is always on the client’s experience. Not only will we work tirelessly to help you to achieve your goals, but we’ll ensure you feel understood and supported every step of the way.

A private investigator is allowed to do anything that an ordinary member of the public can do. We have exceptional skills in surveillance, tracing, and uncovering information, but we don’t have any legal powers like the police.

We get asked this a lot, but it does depend on what you want us to do. No two cases are ever the same, so we don’t think it’s helpful to publish our pricing lists. We’re always happy to discuss pricing with prospective clients, and we tailor services to suit your goals and your budget.

Please give us a call on 0800 002 9858 for a quote and a free consultation. Alternatively, please fill out a contact form, and one of our agents will get back to you today.

Unintrusive surveillance, the kind we conduct, is entirely legal.

All private detective agencies have different methodologies, but we have a process for every investigation.

Initial consultation

We always begin with a friendly chat on the phone. We offer a free 30-minute consultation to all our prospective clients, during which we’ll discuss your goals and assess the feasibility of your case.

Quote

We offer you a quote based on the services we think you need. We’ll give you a breakdown of the pricing structure, including upfront costs, and we’ll ask you if there’s any additional support you need.

Investigation

After we get the go-ahead from you, we’ll start your investigation. We’re always available on the phone, and we’ll make sure we keep you updated on our progress.

Initial feedback

We’ll discuss our findings with you. If we think that your case would benefit from any additional services, we’ll recommend them to you at this point, but if we believe we have all you need, we’ll proceed to the next step.

Final report

We provide you with a comprehensive final report, meticulously detailing all of our findings. It will contain all the evidence we’ve gathered, as well as the written report.

We’re passionate about providing client-focused investigations. While gathering evidence is naturally an essential part of every investigation, we like to take a more holistic approach than other agencies.

We create bespoke intelligence plans for all our clients to ensure we have details of all their goals. We work tirelessly to help you achieve these goals, but we believe we can provide the best service by getting to know our clients. This connection helps us because it means we know what kind of additional support you need from us.

We understand that many of our clients are going through very personal difficulties, so we guarantee that we’ll treat you with compassion and dignity. We’re not interested in passing judgement, only in how we can help you. We’ll always respect your contact preferences, including how, when, and how often you want us to liaise with you, and we’ll offer you a choice between a male or a female investigator.

We’re always happy to chat with anyone interested in bespoke, professional investigation services. Please give us a call on 0800 002 9858.  Alternatively, please fill out a contact form, and one of our investigators will get back to you today.

Yes, all our evidence and reports are of court-admissible standard. Whether it’s admitted is up to the judge presiding over the case. Your solicitor can give you advice about which of our services can help with an individual case.

No, private detectives can’t arrest people. You are always within your rights to walk away from a private detective.

No, unless they are on a phone that we’ve been given permission to examine, we can’t access anyone’s text messages.

No, phone records fall under the category of protected data. Network providers only disclose them to the police if they have a warrant.

No. Even if we could, we wouldn’t; it’s illegal and goes against our code of conduct.

Our mission is to find answers for the good of our clients, not to serve the public, so we aren’t really interested in solving crimes. We’ve gathered evidence in the past that has helped the CPS secure prosecution, but we would never advertise that we’re crime-solvers.

All the tools and information that private investigators have access to is also accessible by the public. Some of the data we access is paid for, but there is nothing in theory that could stop you from buying it for yourself. However, trawling datasets can be very challenging and time consuming for ordinary members of the public. We’re very skilled at efficiently using data to get answers for clients all over the world.

Yes, private investigators are very real. It’s not as exciting as the Hollywood movies like to portray, but we think that’s a good thing. Part of our mission is to normalise the use of private investigators. We want the average member of the public to consider hiring a private investigator when they look for information about anything. 

No, you have as much obligation to answer a private investigator’s questions as you do any other member of the public.

Occasionally. The police are public investigators, so our paths do cross when we’re out and about. We don’t usually investigate crimes, but criminal activity does sometimes come up in our investigations. If, for example, if we witness a break-in, we’ll call the police and co-operate with them.

All of our correspondence is completely confidential. We will never disclose the details of your investigation to anyone else without your permission.